WEBSITE PRIVACY POLICY

This Privacy Policy outlines how Woodbury Autism Education and Research (referred to as “we,” “us,” or “our”) collects, uses, stores, and protects personal information through our website located at https://www.woodbury.org.au (“Website”).

 

1. Information We Collect

The type of personal information we collect depends on your interaction with the Website and may include:

  • Name
  • Phone number
  • Address
  • Email address
  • Payment details

2. Types of Information
The Privacy Act 1988 (Cth) (Privacy Act) distinguishes between Personal Information and Sensitive Information:

  • Personal Information: Information or opinions about an identified or reasonably identifiable individual, regardless of its accuracy or whether it is recorded in material form.
  • Sensitive Information: Includes information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal records, and health information.

Sensitive Information is handled with additional care and will only be used:

1. For the primary purpose it was collected;
2. For a directly related secondary purpose;
3. With your consent, or as required or authorised by law;
4. Under enhanced security measures, including encryption, access controls, and regular audits.

3. Collection of Personal Information
We collect Personal Information in several ways:

  • When you provide information via the Website or other methods.
  • Through cookies, which help improve user experience by tracking usage patterns. Cookies cannot usually identify you personally.

We use the following types of cookies:

  • Essential cookies: Ensure core functionality of the Website.
  • Analytical cookies: Enhance user experience and Website performance.
  • Marketing cookies: Managed by third-party providers to deliver targeted ads.

Cookie retention periods are typically up to 30 days and can be controlled through your browser settings. For third-party cookies, refer to their respective privacy policies.

Whenever possible, we collect Personal Information directly from you. If information is provided by a third party, we will take steps to inform you.

4. Purpose of Collection
We collect and use your Personal Information to:

  • Deliver an enhanced Website experience.
  • Communicate updates and developments in our services.
  • Comply with our legal obligations.

We may share your information with trusted service providers for Website maintenance or support.

Direct Marketing

By using our Website, you consent to receive direct marketing materials. These communications will:

  • Be relevant to the services or interactions you’ve had with us.
  • Provide an option to opt out via an unsubscribe link. Sensitive Information is never used for direct marketing purposes.

5. Security, Access, and Correction

Data Security

We employ industry-standard measures to safeguard your Personal Information, including:

  • Encryption
  • Access controls
  • Secure data storage

When data is no longer required, it will be securely destroyed, anonymised, or de-identified. Digital data is retained for up to 30 days for active records and up to 5 years for archived data, after which it is permanently deleted using government-approved methods.

Access and Correction

You are entitled to:

  • Access the Personal Information we hold about you, as per Australian Privacy Principle 12.
  • Request corrections to inaccurate or outdated information, as per Australian Privacy Principle 13.

To exercise these rights, contact us using the details provided below.

6. Complaint Procedure

If you have concerns about our handling of your Personal Information:

1. Contact us with details of your complaint.
2. Our Executive Administrator will review and respond to your complaint within 5 business days.

Resolution Timeline

  • Acknowledge complaints: Within 2 business days.
  • Investigate and resolve complaints: Within 10 business days.

If additional time is required, we will notify you in writing. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfers

We do not transfer your Personal Information to overseas recipients unless explicitly requested by you. Please note that such recipients are not bound by the Australian Privacy Principles, and we cannot be held liable for the handling of your information in such instances.

8. Contact Us

For any privacy-related queries, requests, or complaints, please contact us at:

Woodbury Autism Education and Research
Email: office@woodbury.org.au
Phone: (02) 9639 6152
Address: 11/92 Seven Hills Road, Baulkham Hills NSW 2153

We are committed to protecting your privacy and addressing your concerns promptly.

This policy reflects our compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It may be updated periodically to reflect changes in our practices or legal obligations.